We know that it can be hard to call the Children’s Aid Society and that you may be worried about reporting your concerns about a child or family. Don’t forget: we are here to help! We will take the time to answer any questions you may have or explain how we can be helpful by telling you about the many services we offer.

All of the calls are answered by Child Protection Workers who are available 24 hours a day and seven days a week.

When you call, you will be asked questions to help us determine how much support a family may require. Sometimes when we can provide assistance over the phone. At other times, one of our workers will set up an appointment to visit with a family to see how we can be helpful.

If a child is at immediate risk, a worker will visit a family right away.

We encourage you to call us any time you may be worried about a child or family. Anyone reporting a concern is exempt from civil liability, unless they are acting in a malicious manner or without reasonable grounds.

When in doubt, call us.

When a family needs help and support

Every day, the Children’s Aid Society of Stormont, Dundas and Glengarry receives many calls from the community. When a reported concern is serious enough to warrant an investigation, a child protection worker will meet with the family to assess the child’s safety and the situation.

In the course of the assessment, the worker may also speak to other family members, doctors, teachers, other children in the family, etc.

If the assessment shows that the problem is serious and the family needs help, the agency will support them with a variety of programs, tools and services. The goal is to help parents become more effective parents and, therefore, ensure positive outcomes for their children or youth.